Store Policies and Information
Store Exchange/Return Policy for Off-The-Rack Items
Off-the-rack items may be returned within 2 days for an exchange or store credit. Return and exchange shipping is paid for by the customer.
Contact Thurston Bros. to authorize the exchange of your off-the-rack or stock item. Items must have original tags attached and be unaltered and unworn to qualify for exchange or store credit.
There are no refunds on off-the-rack and stock items.
Store Exchange/Return Policy for Custom Items
*Once the deposit payment on the fitting process has been paid, there are no refunds permitted...the only options are store credit or a custom order.
There is no exchange/return on custom items, except that an item may be exchanged under the following conditions:
1) The custom body and/or sleeve length measurements differ substantially from the original custom order specifications. Please note that our custom orders are guaranteed to fall within .5 inches of order specifications.
2) The custom item is defective and cannot be repaired by Thurston Bros. The term "defect" does not cover variations in color, texture or grain in the leather.
3) In the rare event that a refund needs to take place, the shipping fees and credit card fees are non-refundable.
Custom items cannot be returned because the customer does not like the style, the leather or other subjective features of the garment.
If an exchange has been approved by Thurston Bros., the custom item must have original tags attached and be unaltered and unworn.
*Thurston Bros. has a strict exchange/return policy in order to keep prices on custom items as low as possible. If our exchange/return policy was more liberal, we would need to raise prices.
Store Exchange/Return Policy for Paybright Purchases
For stock jackets, a Paybright purchase can be returned for an exchange or refund within 7 days of delivery of the jacket. Jacket must be returned in new, unworn condition with tags. Return and exchange shipping is paid for by the customer.
For custom jackets, please refer to section on Store Exchange/Return Policy for Custom Items.
Shipping to you is free of charge for stock items and custom jackets over $200.00. The customer is responsible for any return shipping costs. Customers are required to pay return shipping charges for fit jackets coming back to us.
Shipping time cannot be guaranteed, even on expedited or overnight shipments. If expedited or overnight shipping is requested (and the extra charge for expedited or overnight is paid), Thurston guarantees that the item will be handed off to the courier in the time frame required for expedited/overnight shipping. However, Thurston cannot guarantee that the courier (USPS, UPS, FedEx, DHL, etc.) will deliver the item within the expedited/overnight time frame. Fees for expedited/overnight shipping are non-refundable.
The shipping cost to receive a Thurston Bros. fit jacket is $33.00 for US Customers, $65.00 for Canadian Customers and $85.00 for all other International Customers.
Any shipping charges incurred due to exchanges or returns for store credit are the responsibility of the customer.
Most orders are shipped within 24 hours.
Domestic shipping service is delivered via UPS Ground. International shipping is delivered via USPS International Priority. Expedited shipping is available upon request for an extra charge.
International customers are responsible for any custom fees/duties/taxes imposed by their country. International customers typically pay customs when receiving a fit jacket (for a custom order), but we mark their final custom jacket as an exchange in order to, hopefully, avoid these duties a second time. Please keep your return shipping receipts in case you need to prove that an exchange took place. Thurston Bros. is not able to pay for any customs fees incurred in any transaction.
Items should be shipped back to Thurston Bros at the following address:
14419 Greenwood Ave N.
Suite A, PMB 136
Seattle, WA 98133
Fit Jacket Damage
In the event of damage to a fit jacket that is the result of negligence or malice by a customer, the customer will be charged for repair, deodorization, and/or replacement value of the fit jacket. The Thurston Bros. team is the sole responsible party for determining fit jacket damage. Damage may take the form of rips, tears, compromised hardware, stains, offensive odors and anything else that would make the fit jacket unsalable as new.
Store credits are valid for one calendar year from date of issue.
We accept Visa, Mastercard, Discover and American Express. We also accept payments via Paypal. Payments can also be made with personal check, cashier's check or money order; allow 7-10 business days for checks to clear. For a payment plan, please use our Affirm payment option through our website or contact us for more details.
Layaway is available for in-stock items only. A 50% payment is required to place an item on layaway. The balance is due within 45 days of the 50% deposit. If the balance is not paid within 45 days, the initial 50% deposit payment becomes store credit. Your 50% deposit is transferable to another in-stock item or a custom order within the 45 days.
Gift certificates are available for purchase. Click HERE to purchase. Gift certificates expire one year from date of purchase.